Privacy Policy
Welcome to the Privacy Policy of Innovation Carpentry LTD, operating under BuilderMaster.co.uk. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We are committed to safeguarding your privacy in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect the following types of personal data:
- Personal Identification Information: Name, email address, phone number, and postal address when you contact us or request a quote.
- Technical Data: IP address, browser type, device information, and usage data collected via cookies and analytics tools.
- Communication Data: Information you provide in emails, forms, or phone calls.
2. How We Use Your Information
Your data is used for the following purposes:
- To respond to inquiries, provide quotes, and deliver our services.
- To improve our website and customer experience through analytics.
- To send marketing communications (with your consent).
- To comply with legal obligations and protect our business interests.
3. Legal Basis for Processing
We process your data based on:
- Consent: When you agree to receive marketing emails or accept cookies.
- Contract: To fulfill service agreements or respond to your requests.
- Legitimate Interests: For business operations, such as improving our services.
- Legal Obligation: To meet regulatory requirements.
4. Sharing Your Information
We do not sell your personal data. We may share it with:
- Service Providers: Third parties (e.g., hosting providers, analytics tools) who assist us, bound by confidentiality agreements.
- Legal Authorities: If required by law or to protect our rights.
5. Cookies and Tracking
We use cookies to enhance your browsing experience. You can manage cookie preferences via our Cookie Policy. Types of cookies include:
- Essential: Necessary for website functionality.
- Analytics: To track usage and improve performance.
- Marketing: For personalized offers (optional).
6. Data Security
We implement robust security measures to protect your data, including encryption and secure servers. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Request corrections or deletions.
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
To exercise these rights, contact us at info@buildermaster.co.uk.
8. Data Retention
We retain your data only as long as necessary for the purposes outlined, or as required by law. For example, inquiry data is kept for 2 years unless you become a customer.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this policy periodically. Changes will be posted here with the updated date below.
11. Contact Us
If you have questions or concerns about your privacy, please reach out:
Last Updated: March 04, 2025
